FREQUENTLY ASKED QUESTIONS

Q.What is e-naps?

Electronic Nigerian Army Payroll System

Q. How do I access my e-naps email?

By clicking on the icon showing “ACCESS YOUR PAY-SLIPS” on the website homepage. This will display another page. Key in your login credentials. (Your “ Username” and “Password”)

Q. Do I need to put the oblique (/) sign when typing my username to access my email?

You don’t need to put the oblique (/) sign.

Q. Does my username have any format guiding it?

Yes, the format is:
Your Surname.Service nos without the oblique@na.enaps.com.ng.

Q. Is my username the same thing as my e-mail address?

Yes, the username is the same thing as the e-mail address.

Q. Is my username or password case sensitive?

The username is NOT case sensitive but the password is case sensitive.

Q. Who do I contact if I don’t see my payslip in my inbox?

Call the number 09075768788 or send an email to nafcsupport@enaps.com.ng

Q. Who do I contact if I have any problems accessing my email?

Call the number 09075768788 or send an email to nafcsupport@enaps.com.ng

Q. Can I change my username and password?

No, the Username CANNOT be changed, but the password CAN be changed.

Q. How do I change my password?

Click on the link on the website homepage showing “INSTRUCTIONS ON HOW TO ACCESS YOUR PAY-SLIPS” This will show a set of instructions guiding you towards changing your password.

Q.What do I do if there are irregularities on my payslip?

Call the number 09075768788 or send an email to nafcsupport@enaps.com.ng

Q.Who do I contact on issues regarding my salary or step?

Call the number 09075768788 or send an email to nafcsupport@enaps.com.ng